Redefining assistance and insurance
Get to know Policy Nest
Our story
Built from the roadside inwards
Policy Nest started in 2025 with a single city, a small panel of service partners and a complaint we heard everywhere: two-wheeler riders were being sold support products designed for cars. Response windows were wrong, plan sizes were wrong, and the dealership that made the sale had no visibility into any of it.
We built the service side first, because that is the part that is hard to fake. Only once dispatch was consistent did we build the portal around it — issuance, renewals, claims and payouts on the same record, so a showroom could see the whole relationship instead of pieces of it.
Today the network reaches riders in more than 1,200 service locations and over 400 dealer partners run their insurance book through us. The commitment has not moved: consistent service quality everywhere, not excellent service in the cities and something else beyond them.
- Founded
- 2025
- Riders assisted
- 250,000+
- Service locations
- 1,200+
- Service quality
- Audited weekly
1
year of operating trust
By the numbers
Numbers that define us
250K+
Riders served
4.7/5
Partner rating
10 min
Average response time
24/7
Helpline availability
400+
OEM dealer partners
1,200+
Service locations
What we hold to
Six things we do not negotiate on
Reliability
A promise made at the point of sale has to hold at midnight on a state highway. Everything else we build sits on top of that.
Quick response
Speed is a design decision, not an aspiration. We measure the gap between a call and a technician arriving, and we publish it internally every week.
Customer first
Our partner is the dealership, but the person we answer to is the rider standing beside a stationary vehicle. Both need to be true at once.
Innovation with a purpose
We add technology where it removes a wait or an error. Anything that only makes a deck look modern does not ship.
Operational excellence
Consistency across seventeen states is harder than excellence in one. We standardise relentlessly and audit what we standardised.
Partnership
Dealer economics have to work or the relationship does not last. We would rather explain a payout structure in full than win on a number nobody can reconcile.
Leadership
The people accountable for it
Jeetu & Kapil Tanwar
Founders, Policy Nest
14 years inside the business. 17 states on the ground. Built around claims.
Before Policy Nest, Jeetu and Kapil spent 14 years building and running claims and dealer-channel operations for leading general insurers. Together, they have managed network operations across 17 states, working closely with dealers, workshops, insurers and customers.
They built Policy Nest around a simple belief: two-wheeler insurance works better when the people behind the policy understand what happens after the sale.
Even today, they review the weekly breakdown-response log line by line—because when a rider is stranded, operational details aren't details. They're the experience.
Life on the team
Milestones
How we got here
2025
Founded in Noida
Started with a single-city assistance panel and one conviction: two-wheeler riders were being served products designed for cars, and it showed in every response time.
2026
Where we are now
50+ Dealer Partners Across India
Pan-India dealer network, backed by an in-house claims desk for faster, more direct support.
With gratitude and blessings
Come and see whether we are as good as this page claims
We would rather you asked our existing partners. Tell us your region and we will introduce you to a dealership already running the programme.